Returns & Order Issues
Thank you for shopping with Wild Oak Original Designs. Every piece is made with care in Anderson, SC, and we want you to love what you receive. Here’s how we handle returns and order issues.
Personalized items
Because each personalized piece is made just for you, we’re unable to accept returns or offer refunds on these items.
Proofs and order details
Custom orders: we work with you on a digital proof before engraving, and sometimes go back and forth a few times to get it just right. Once you approve the final proof, it’s final, so please check spelling, dates, and names carefully.
Items with a simple name or text entry (such as our dog breed ornaments): we engrave exactly what you enter on the order form, and we don’t send a proof. Please review your spelling and details before submitting your order. We can’t replace items made as entered.
Damaged, defective, or incorrect items
If your order arrives damaged, or if we make an error (for example, we engrave something different from what you submitted or approved), we’ll make it right. Please contact us within 10 days of delivery with your order number and photos, and we’ll remake, repair, or refund the item.
Ready-made items
A few of our pieces are engraved in advance and sold as finished products. These are final sale unless they arrive damaged or defective.
Order changes and cancellations
We’re happy to adjust or cancel an order before production begins. Once engraving has started, changes may not be possible, so please reach out as soon as you can.
Wedding, holiday, and event orders
Planning a gift for a special date? Please order early and tell us your deadline. Our current production time is 10 days, and we’ll do our best to accommodate rush requests when our schedule allows.
Local pickup and business orders
The same policies apply to local pickup and bulk or corporate orders. We’re glad to review details and finalize proofs with you before production.
How to reach us
Email info@wildoakoriginals.com or call 864-358-6017. We respond within 1-2 business days.
Approved refunds are issued to the original payment method, usually within 5-10 business days.